This is a rant. I think I’ll just say that up front and save ya the time of wondering. For two or three seconds.
Go grab yourself a snack and some sweet tea. I’ll wait. : )
Anyway…tonight hubs and I walked into Subway to get sandwiches for the three of us. The place wasn’t very busy. Hubs says it never is in the evenings. And he should know because he get recruited sometimes to run over there and grab a bite for us on hectic nights.
As soon as I got up to the counter to order my sandwich, I noticed it. The area where the meats were kept was really bad off. I had to stand there and decide if I was going to order food for myself or not. I have walked out at a different Subway before over hygiene issues before I even got to the sandwich part. (I had an employee blow up a glove in his mouth and then put it on. Ummm..PASS. I told the lady next to him and she got mad at me for walking with half ordered food. That place is no longer open. I’m not shocked.)
For some crazy reason I opted to go ahead. I always feel like a stick in the mud and I am well known among all my friends as the biggest germaphobe around. So! We ordered. The little lunch meat cubbies didn’t have any lids at all (but I could see frost build up inside them.. so I could tell it was cold, thankfully). And there were bits of tuna salad (a food highly questionable for food poisoning due to mayo) on the outsides of the bins at the tops and little chunks of chicken were strewn about. Those two places were generally disgusting. But the places where the regular meats were didn’t look bad. But overall, the whole area needed a wipe-down. And I already will never order a footlong because the knife they cut it with is always disgusto.
Anyway..I usually just get it with vinegar as a dressing, so I asked for that. He picked up the bottle and it had an olive on the mouth of the container. So he poured and it fell into my sammie! At that point, I made a comment to my hubby wondering if I was going to be able to eat ‘that’. The employee looked at me like he couldn’t figure out my problem. But it gets better.
When we got ready to pay, another employee took my hubby’s credit card with his gloved hand. Um…I thought they were supposed to take off the gloves to do the payment and then wash up and reglove for the next person. I watched as we left and he never took off his gloves. But we were the only people in there at the time and I turned to look back again after we left and they were both in the back. Meaning that neither of them saw fit to clean up the filthy areas I noticed plainly.
They should be glad I don’t have an iPhone or I would have taken a picture of that! And they’d better be glad I wasn’t a mystery shopper either, cuz I couldn’t say many nice things about them.
I looked up corporate for Subway and found the complaint form and it asks for your street address and your email as required fields. Um..I don’t really want to shout out my home address to disgruntled ratted out employees. Gimme a break. That’s why I never turned in the other place that used gloves as balloon practice. *eye roll* It almost feels like they don’t want to know about problems in their stores.
I just get tired of this sort of thing. These kids work for almost nothing most of the time and there is little supervision on the weekends especially. And I don’t get a discount because they’re doing a shoddy job. It just makes me sad to see that work ethic, in many cases, is a thing of the past. When and where are they ever going to learn what is required of them if nobody will teach them or hold their feet to the fire to make sure they do as they’re told?
As for my beloved Subway around the corner? I think I’d rather walk from now on.
*as a side note, many years ago, we would drive 15 minutes away from our house and pass the grody Subway with the balloon guy, to get to a Subway with an amazing manager. That place was SPOTLESS…even during the lunch rush. He was sort of nerdy and kind of like the Cliff Claven of Subway rules and regulations and I learned a lot from eating in his restaurant and listening to him talk about how things are supposed to be. And that’s one of the reasons seeing what I saw tonight made me so mad…it’s not like they don’t have rules. It’s just lazy managers and employees aren’t following them.